Tax Office FAQ

Tax Office FAQThe tax office is set up to help you with your tax and national insurance queries. You can speak to a consultant on the Tax Office Customer Service Advise Line: Monday to Friday from 9am to 6pm

WHAT ARE THE INCOME TAX RATES?

The tax rate gets calculated using various rates and tax bands after the tax-free allowances and allowable expenses are calculated. Please call the Tax Office Customer Service Advise Line to obtain the current rates.

HOW IS TAX DEDUCTED?

Income Tax is collected in various ways depending on the income type, and if you get classed as: employed, self-employed or unemployed. The categories are as follows:

  • PAYE (which stands for pay as you earn)
  • One-off payments
  • Self assessment¬†
  • Tax deducted at source (which means tax is deducted at the basic rate of your interest at your bank or building society).

If you are in receipt of a private or company pension, then the tax due will be deducted via PAYE by your pension provider or employer. If you are self-employed, then you are responsible for paying the tax due yourself, and must file a Self Assessment tax return. 

WHAT HAPPENS IF I HAVE PAID TOO MUCH TAX?

If you find that you are being charged too much tax, then you can easily apply for a reimbursement. Understanding your total taxable income and applicable tax-free allowances and reliefs is very important. As is knowing your tax code for the year that you are calculating is necessary in a number of cases. Please call the Tax Office Customer Service Advise Line to address any queries relating to your personal circumstances.

WHO IS ENTITLED TO WORKING TAX CREDITS?

Working tax credits are available if you meet the following criteria:

  • If you are at least 16 years old
  • If the income you receive is below a certain threshold
  • If you work for a specific number of hours each week
  • If you get paid for the work that you do.

Please call the Tax Office Customer Service Advice Line to find out specific details relating to your personal circumstances.

WHAT IS THE AMOUNT OF WORKING TAX CREDIT I COULD RECEIVE?

There is a basic amount that changes periodically. Your income and other circumstances determine whether you would receive more or less than the basic payment. Please call the Tax Office Customer Service Advise Line to find out the current amount payable.